Frequently Asked Questions
Everything you need to know about your AbracadabraNYC experience.
How long does shipping take for standard orders?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for costumes and accessories?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that certain items, such as makeup, wigs, and intimate apparel, are final sale for hygiene reasons.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I ensure I select the correct size?
Each product page features a detailed size chart. We recommend measuring yourself and comparing it to our guide, as costume sizing can differ from standard everyday clothing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within 1 hour of placement if you need to make changes, though we cannot guarantee modifications once an order has entered fulfillment.